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Customer Care​​

At Zarbar, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional service to ensure your vaping experience is seamless and enjoyable. Our customer care team is here to assist you every step of the way.

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How Can We Help You?

  • Product Support: Have questions about Zarbar products or need assistance with your vape pods or battery system? Our dedicated team is ready to help with product usage, maintenance, and troubleshooting.

  • Order Assistance: If you need help with your order, tracking your shipment, or making changes, we're here to ensure a smooth process from purchase to delivery.

  • Returns & Exchanges: Not satisfied with your purchase? We offer a straightforward returns and exchange policy. Please visit our Shipping & Returns page for detailed instructions or contact our support team for assistance.

  • Flavour Partner Program: Interested in becoming a flavour partner with Zarbar? Reach out to our team to explore how you can have your juice included in our pods and collaborate with us.

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Contact Us

Have a question or need assistance? Our customer care team is available to assist you with any inquiries. At Zarbar, we value your feedback and are always looking for ways to improve your experience. Thank you for choosing Zarbar! Feel free to reach out to us.

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Privacy & Safety

 

At Zarbar, we prioritize your privacy and safety as part of our commitment to providing a secure and trusted shopping experience. We understand the importance of protecting your personal information and ensuring that our products meet the highest safety standards.

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Privacy

  • Data Collection: We collect and store only the necessary information to process your orders and provide you with an efficient shopping experience. This includes your name, contact information, and payment details.

  • How We Use Your Data: Your personal information is used to fulfil orders, manage your account, and improve our services. We do not sell or share your data with third parties, except where required for payment processing or order fulfillment.

  • Data Security: We employ industry-standard encryption technologies and secure payment gateways to ensure your personal and payment information is protected. We continuously review and update our security protocols to safeguard your data from unauthorized access or breaches.

  • Cookies: Our website uses cookies to improve user experience, track website traffic, and personalize content. You can adjust your cookie settings in your browser at any time.

  • Your Rights: You have the right to access, correct, or request deletion of your personal information. If you have any questions about your privacy or wish to exercise your rights, please contact our support team.

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Product Safety

  • Certified Quality: All Zarbar products are designed and developed in South Africa and undergo strict quality control measures to ensure they meet the highest safety and regulatory standards. We are committed to delivering reliable and safe vape products to our customers.

  • Responsible Vaping: Zarbar products are intended for use by people over the age of 18 years only. We take vaping safety seriously and encourage responsible use of our products. Please follow the usage instructions provided with each product and store them out of reach of children and pets.

  • Battery Safety: Our battery systems are built with safety features to prevent overheating, but we advise users to follow proper charging and storage practices to avoid potential hazards. Refer to our product guide for safe handling tips.

  • Health Advisory: Vaping products are not suitable for non-smokers, minors, pregnant women, or individuals with certain medical conditions. Please consult with a healthcare professional if you have any concerns about vaping and its effects on your health.

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Payment Methods

 

We accept the following payment methods through the Peach Payments payment gateway:

- Credit cards, EFT, Apply Pay

 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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